Contact the Climate Services Support Desk

We’re here to help. If you haven't found the information you're looking for please contact the Climate Services Support Desk. A Climate Services Support Desk Officer with expertise in climate information will contact you shortly.

You can submit feedback or an inquiry online through our web forms below.

You can also contact the Climate Services Support Desk by phone at 1-833-517-0376. Leave us a voicemail with your name and phone number, and we will call you back.


Your feedback is welcome. Leave us your comments and suggestions.


Get help from our climate experts to find, understand and use climate information.

Find the contact information for climate service help desks in Environment and Climate Change Canada that can answer your questions:

Quick terms:

  • Historical data: data and information that describes past weather and climate conditions (e.g. hourly, daily, monthly, seasonal, annual, and average conditions over 30 years data from the 1800’s to yesterday, and in some cases, even an hour ago)
  • Seasonal forecasts: data and information that describes upcoming seasonal weather patterns for 1-3 months to 10-12 months in the future
  • Future data: data and information for future climate conditions based on climate model simulations/projections (climate projections usually cover the years 1950-2100 for Canada)

What are you looking for?
Service description Contact Information/URL
The Meteorological Service of Canada’s (MSC) Applied Climatological Services (ACS) Units are regional climate services offices that respond to requests related to historical observation-based climate and weather data (from weather stations and other sources). There are 3 service regions:
  • West (BC, AB, SK, MB, YK, NT, NU)
  • Central (ON, QC)
  • Atlantic and Ice (NS, PEI, NB, NL, nationally for ice)
The Meteorological Service of Canada's Canadian Ice Service (CIS) provides timely and accurate information about ice in Canada's navigable waters. The CIS also promotes safe and efficient maritime operations and help protect Canada's environment.
  • Future climate data and climate data for adaptation

    • Help finding future climate data for a specific location or region in Canada
    • Help understanding and using future climate data (e.g., help picking the most relevant data for your needs)
    • Download Canadian climate data
    • Large climate data requests (e.g., APIs, bulk climate data downloads, and select custom data extractions).
    • Questions around the use of any data or information available on, the Canadian Centre for Climate Services (CCCS) website and the Climate Data Viewer and Climate Data Extraction Tool (CMIP5, CMIP6, future short-duration rainfall IDF data, AHCCD)
    • Difficulties accessing and downloading data on any of these above sites
    • Questions about future climate data metadata, and accessing technical documentation
The Canadian Centre for Climate Services (CCCS) provides Canadians with information, data and support to consider climate change in their decisions. The CCCS helps people prepare for climate change and advances the implementation of the National Adaptation Strategy, Canada’s strengthened climate plan and the Pan Canadian Framework on Clean Growth and Climate Change.

The Climate Research Division (CRD) supports climate change impact and adaptation research in Canada through the provision of climate model and observational data. This team also supports users requiring scenario information for decision making and policy development. CRD is a comprehensive research program on understanding the Earth system as it relates to climate and on making quantitative projections of climate change to support adaptation and mitigation decision making.

The Site Overview page lists all of the climate variables available on the Canadian Climate Data and Scenarios website, sorted by variables and data format.

The Canadian Centre for Climate Modelling and Analysis (CCCma) is a section of the Climate Research Division (CRD) that develops and applies computer models to simulate global and Canadian climate, and to predict changes over timescales ranging from seasons to centuries. Analysis of these simulations and observations are used to give science-based quantitative information to inform climate change adaptation and mitigation in Canada and internationally, and to improve our understanding of the climate system.
The Meteorological Service of Canada’s Engineering Climate Services Unit provides access and support to historical climate data for engineering applications.
  • Accessing the MSC Open Weather data

    • Up-to-date information on past, present and future weather, water, climate and environmental conditions
    • Weather alerts, current conditions and public forecasts
    • Weather, water and environmental observations and forecast data
    • Climate data from MSC and Environment and Climate Change Canada (ECCC)
    • Numerical weather and environmental prediction forecasts such as Canadian Precipitation Analysis (CaPA) and High Resolution Deterministic Prediction System (HRDPS).

The Meteorological Service of Canada (MSC) makes weather, climate, water and environmental data available to the private sector, academics, and the general public. Access to open data available on the MSC Datamart and MSC GeoMet services (API) is anonymous and free of charge

  • Providing feedback and/or requesting data

    • Reporting weather equipment outages (e.g. radars, weather stations, web pages etc.)
    • Requesting data from the Meteorological Service of Canada (MSC)
    • Requesting additional information/explanation on weather related subjects (e.g. types of precipitations, types of alerts, severe weather)
    • Providing comments or suggestions

The National Inquiry Response Team (NIRT) supports several contact us pages. They receive, respond and redirect client inquiries to the right teams within the Meteorological Service of Canada (MSC). If you are unsure where to direct your inquiry, this is a great place to start.

  • Media inquiries about recent or ongoing severe weather events

    • Recent or current extreme weather events
    • Searching for an expert to speak with about an extreme weather event

The Meteorological Service of Canada’s National Severe Weather Media Access Line responds to inquiries related to recent or ongoing severe (extreme) events in Canada. By calling this line, you can be put in touch with a Warning Preparedness Meteorologist (WPM).

  • National Severe Weather Media Access Line: 1-866-672-5463
  • Questions about the Climate Action Incentive Payment

    • Questions regarding eligibility and payments related to the Climate action incentive payment (CAIP) and benefit

The Canada Revenue Agency can help you with your CRA benefits and credits, including the Climate action incentive payment (CAIP).

More resources from the Canadian Centre for Climate Services
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